Careers at Bitsafe

To join its international team in Amsterdam, Bitsafe is seeking to hire a

Customer Support Specialist (m/f)
(32-40 hours per week)

Bitsafe is the new name for Freenom and Verotel, two disruptive brands in the transactional online business space. Freenom is the world's second largest domain registration provider with over 35 million active internet domains registered. Verotel is a registered Payment Institution processing millions of credit card transactions. Bitsafe brings these two brands together into a new service: a Bitsafe Basic Payment Account. Offering a “discreet account”, Bitsafe provides a Bitsafe IBAN, allowing account holders to take part of SEPA transactions and hold domain names and other digital assets. Soon a Mastercard debit card will be added to these Bitsafe accounts.

Bitsafe has a broad variety of customers, from IP Agencies that represent Fortune 500 companies, to individuals buying products and services online, to online adult entertainment merchants located anywhere in the world. All these customers can have different questions and problems, which need to be identified as soon as they are received. Bitsafe also communicates with trademark agencies and authorities, who may report abusive use of the registered domains.

The Customer Support Specialist role is an ever-changing and challenging position: The registrants, cardholders and merchants ultimately determine what kind of cases and issues you will handle. You will be working closely with the operational and management teams.

Please note that as part of our services we provide payment solutions to high-risk businesses, this includes online adult entertainment websites. This means that you need to feel comfortable with adult content and interacting with the people who run those online businesses.

You will: The Customer Support Specialist we are looking for Bonus points for: We offer you:

Are you a natural born shape shifter who enjoys jumping into multiple types of projects across the company?
Do you enjoy working within a dynamic, informal and entrepreneurial environment? Then jump onboard and apply today!

Please send your motivation letter and resume to our HR department, via:

We kindly ask recruitment agencies and headhunters to not come with an offer to find qualified candidates for our vacancies.

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